Accessibility Statement

Mentality PLLC
Website: mentalitypllc.com
Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]

Our Commitment to Accessibility

Mentality PLLC (“Mentality,” “we,” “us,” or “our”) is committed to providing an accessible and inclusive experience for individuals with disabilities.

We strive to make our website, mentalitypllc.com, accessible to people with a wide range of disabilities and to provide meaningful access to information about our services.

Mentality recognizes that accessibility is an ongoing process. We work to improve the accessibility and usability of our website and digital content over time.

The U.S. Department of Justice has recognized that businesses open to the public have obligations under the Americans with Disabilities Act (“ADA”) to provide people with disabilities full and equal access to their goods, services, and privileges, including services made available online. {"fallbackMarkdown":"(ADA.gov)","reference":{"matched_text":"","prefix":null,"start_idx":1571,"end_idx":1590,"safe_urls":["https://www.ada.gov/resources/web-guidance/","https://www.ada.gov/resources/web-guidance/?utm_source=chatgpt.com"],"refs":[],"alt":"(ADA.gov)","prompt_text":null,"type":"grouped_webpages","fallback_items":null,"error":null,"style":null,"status":"done","items":[{"title":"Guidance on Web Accessibility and the ADA | ADA.gov","url":"https://www.ada.gov/resources/web-guidance/?utm_source=chatgpt.com","attribution":"ADA.gov","pub_date":1647561600,"snippet":"","attribution_segments":null,"supporting_websites":[],"refs":[{"turn_index":1,"ref_type":"search","ref_index":0}],"hue":null,"attributions":null}]},"showLoginRequiredCard":false}

Accessibility Features

We seek to make our website usable with commonly used assistive technologies and accessibility features.

Our accessibility efforts may include:

  • Providing meaningful alternative text for appropriate images;

  • Using headings and page structures that assist navigation;

  • Maintaining sufficient color contrast;

  • Providing text-based alternatives where appropriate;

  • Supporting keyboard navigation where reasonably practicable;

  • Using descriptive links and labels;

  • Providing accessible forms where reasonably practicable; and

  • Avoiding unnecessary accessibility barriers in newly created website content.

These efforts are ongoing, and some third-party content or technology may not be fully within Mentality's control.

Third-Party Content and Services

Mentality uses third-party services and platforms, which may include Squarespace, Ensora Health / TheraNest, telehealth technology, payment processors, insurance-related systems, and social-media platforms.

Although we seek to work with services that support accessibility, Mentality does not control the accessibility of third-party websites, applications, platforms, or content.

If you encounter an accessibility barrier involving a third-party service used in connection with Mentality, please contact us so that we can work with you to identify an appropriate alternative when possible.

Alternative Access

If you are unable to access information, forms, scheduling functions, or other services through the Website because of a disability, please contact us.

We will make reasonable efforts to provide the information or service through an alternative method when appropriate.

Depending on the request, an alternative method may include telephone communication, email, an accessible document, assistance from staff, or another reasonable accommodation.

Requesting an Accommodation

If you need an accommodation to access Mentality's services, please contact us before your appointment whenever reasonably possible.

You may request accommodations relating to:

  • Communication;

  • Website or electronic information;

  • Scheduling;

  • Telehealth;

  • In-person appointments;

  • Forms or documents; or

  • Other aspects of accessing Mentality's services.

Mentality will consider reasonable accommodation requests consistent with applicable law.

Reporting an Accessibility Problem

If you encounter an accessibility barrier on mentalitypllc.com, please let us know.

When reporting a problem, please provide enough information for us to identify the issue, such as:

  • The webpage or feature involved;

  • A description of the accessibility barrier;

  • The type of assistive technology or device you were using, if relevant; and

  • Your preferred method of communication.

Please do not include detailed medical, mental-health, substance-use, or other confidential clinical information in an accessibility report.

Accessibility Contact

Mentality PLLC
Email: [ACCESSIBILITY EMAIL]
Phone: [PHONE NUMBER]
Mailing Address: [BUSINESS ADDRESS]

We will make reasonable efforts to respond to accessibility concerns and work toward an appropriate solution.

No Guarantee of Complete Accessibility

While Mentality strives to make its Website accessible, we cannot guarantee that every page, feature, document, or third-party component will be fully accessible to every person at all times.

Website technology changes frequently, and accessibility barriers may occasionally occur despite reasonable efforts to prevent them.

Reporting accessibility issues helps us identify and address barriers.

Accessibility and Patient Care

If you are a current or prospective patient and an accessibility barrier prevents you from accessing healthcare services, please contact Mentality directly.

Accessibility concerns involving healthcare services, telehealth, patient communications, forms, or appointments should be directed to Mentality rather than submitted through social media.

Mentality will work with you to identify a reasonable way to access our services consistent with applicable law.

Additional Accessibility Resources

For information about disability rights and accessibility in Texas, you may visit:

Updates to This Statement

Mentality may update this Accessibility Statement as our website, services, technology, and accessibility practices change.

Mentality PLLC